T-Mobile Individual 1000 Plus

Customer Rating: 2
by g -- December 4th 2009 -- goshen, IN

I always get dropped calls, or no signal or circuits are busy in my home, even though my house is in the dark green area for miles in all directions,

Customer Rating: 2
by J Crow -- June 20th 2009 -- Arlington, VA

Customer Rating: 3
by Don -- June 10th 2009 -- Plover, WI

I've had T-Mobile for about 9 months now and my contract just got terminated. Yesterday, I got a letter in the mail stating that my account was going to be canceled due to the fact that I roamed too much. I pay for roaming, it's part of my contract with T-Mobile. The whole letter was a joke. It was so ironic, I could not believe it. It basically stated that in order to provide me with the utmost superior service, they would simply just write me off. I've never missed a payment and have always been satisfied with them, but I was sorely disappointed when I called customer service to give them a piece of my mind. The lady barely helped me out and couldn't interpret the letter clearly to me. I pointed out the irony of the letter and persistently told her I was not going to pay so they needn't bother waste their time sending me the next bill. She tried to tell me I could continue using my phone with a new carrier, but seriously, what's the point? If I'm forced to go into a new carrier, might as well get new phones. After talking with customer service and realizing she didn't really care about my problem, I just told her flat out to cancel my contract because I was fed up with her unwillingness to help me out. She shortly said goodbye and hung up before I did. Now I have two useless phones and have to hassle myself with a new carrier.

Customer Rating: 5
by John Baerman -- June 9th 2009 -- Albuquerque, NM

I have been a T-Mobile subscriber since 2000. I've got a family faves plan with 1800 minutes. There are 4 phones on the account. We do a lot of travel throughout the US and Europe and have been very happy with T-Mobile. There is no way I would change carriers. Never have a problem getting a signal. When I've called customer service they have been great. I make a point of recommending T-Mobile to anyone who asks me.

Customer Rating: 5
by Natalie -- March 26th 2009 -- Smyrna, TN

I have had T-Mobile for 4 years now. The only time I have had a problem with service is in my hometown, which is in the country. Verizon doesn't even work there and AT&T doesn't work well. I get coverage everywhere else. Their plans are far better than the others out there because you get a lot more for less. I have unlimited text, calling, and blackberry internet for only $90. Every time I call customer service, they have been very helpful and knowledgeable. I have never had a problem with my internet being slow either. I love T-Mobile and wouldn't think about switching.

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