LetsTalk.com Exchange Policy

If you are not deactivating your line of service and are simply exchanging your device, you have up to 30 days to return your original device to us.

To process an exchange, please contact our Customer Service department at 1-888-848-4792 within 14 days of activation to request a Return Merchandise Authorization (RMA) number. You may also request an RMA online through our Order Status or Customer Service page on www.letstalk.com

You must return the original device to LetsTalk.com within 30 days of activation. The returned device must include all original packaging, collateral and parts, and must be in new condition. Once we receive your original device, we will process and ship your new, replacement device to you. Be sure to ask our Customer Service representatives about an Advanced Exchange option that eliminates downtime while your exchange order is processed.

LetsTalk.com Return Policy

If you would prefer to return your original wireless device for a full refund, please request a Return Merchandise Authorization (RMA) number within 14 days of activation by either contacting our Customer Service department or requesting the return online. You must return the original device to LetsTalk.com within 14 days of activation. The returned device must include all original packaging, collateral and parts and must be in new condition. Once we receive your original device, we will process your refund.

To process your return online, please follow the instructions below:

1. Click on the Order Status or Customer Service link in the top right corner of the site and enter your order number, home phone number and/or your email address.
2. Follow the instructions to obtain an RMA.
3. If your request for an RMA is approved, you will be directed to a link that will allow you to print a postage-paid UPS return label.
4. Print out the label and affix it to your box. The returned device must include all original packaging, collateral and parts and must be in new condition. You will be billed for any missing or damaged parts.
5. Find a UPS service location that is convenient to you (http://www.ups.com) for shipping.

Customer Service

If you have questions about your order, please visit our site at www.letstalk.com. Our Customer Service link (top right hand corner of the site) gives you access to online Order Status, frequently asked questions, and our e-mail support tool.

Return/Exchange Processing Time

Once LetsTalk.com has received your returned item(s), we will process your return within two (2) business days. You will receive an email notification when the credit is applied. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of your new shipping information. If there are any issues or problems with your return/exchange, LetsTalk.com will notify you via telephone or email.